Our specialised service to property investors is further broken down into specific roles within our company.
We carefully select team members with integrity, excellent work ethic, great attitude, and a willingness to learn. Our training is intensive and includes in-house training and outsourcing to the best training organisations in the industry.
Due to our company’s steady growth, we have been able to offer varied roles to our team members which are matched to their skills, strengths, and personal attributes. The result has been astonishing, creating a team of specialists who absolutely love what they do.
This has a direct effect on our clients – both Owners and Tenants – because they are receiving a personalised, efficient, friendly, and trustworthy service from people who take ownership in their work.
– Managing Director
FACT : An effective, efficient Property Management team is ONLY possible when LED by someone who KNOWS what she is doing.
Laura is not your typical Real Estate Principal. She has sat in the Property Manager’s chair for many years and understands what the job entails.
Since entering into Real Estate in 2002, Laura found her niche in Property Management and has dedicated herself to creating, sourcing, on-boarding, and perfecting the most efficient systems in the industry. This has resulted in a specialised service that is quite unique in the industry.
Laura trains her staff with meticulous detail, expects the highest standards from them, and assists them to get the best possible results for our Clients. As a result, our Property Managers feel supported, achieve high job satisfaction, do not get ‘burnt out’, and stay with us long-term. This ensures continuity for our Owners and Tenants.
Laura’s background is in the service industry, which taught her the fundamentals of striving for service “above and beyond” the Clients’ expectations which she imparts to her team on a daily basis. Laura has purposefully selected highly-skilled and level-headed individuals who have the experience and common sense to be able to deal with any situation confronting them.
– CHIEF FINANCIAL OFFICER
David is co-director of Solutions Property Management, and his role is Chief Financial Officer. With a background in the banking, real estate, and finance industries, David ensures all our back of office accounting and Government regulatory requirements are adhered to.
David is also responsible for IT support, ensuring that our offices are equipped with state-of-the-art technology that operates efficiently for our busy team.
– OFFICE AND ADMIN manager
Carol’s role is to ensure the back office is running smoothly by coordinating administrative procedures and providing support to the Portfolio Managers. Carol is also in charge of the vital job of managing rental payments and accounts. She receipts rental payments and monitors rental arrears on a daily basis, and performs the weekly disbursements to our Owners.
Carol has had a varied career which includes years of administration experience as well as running her own business. When Carol joined us as receptionist in January 2012, she had already worked for several years in the Property Management industry. Carol’s dedication, adaptability and positive attitude has resulted in promotion to second-in-charge at our busy corporate office.
– CLIENT LIAISON
Working closely with our Managing Director Laura to on-board new Clients and properties, Kellie’s job is to ensure all the paperwork and processes are completed efficiently to enhance our 5-star service to Owners.
With a background in hospitality management, Kellie joined us in July 2015 as our Office Administrator. Recognised for her outstanding people skills and can-do attitude, Kellie was promoted into the Leasing Consultant role where she excelled in finding the perfect tenants for our properties.
Now as Client Liaison, Kellie’s in-depth knowledge of our procedures, attention to detail, and infectious enthusiasm makes her a worthy candidate to ensure a seamless transition for our new properties.
If you are investing in a New Build, your search for a managing agent has ended in the right place. We have assisted in over a hundred building handovers and Kellie will guide you through the process, with your best interests as her number one goal.
– marketing and communications
Marketing your property to prospective tenants is a highly specialised task which requires a creative flair and a keen eye for detail. Utilising his impressive communication and technical skills, Louis creates enticing ad texts which serve to attract quality tenants to our properties.
Apart from marketing your property, Louis is in charge of our corporate marketing, social media presence, editorials, and website management. He also creates and sends out our Owner and Tenant newsletters.
– CUSTOMER SERVICE
Taking on the busy role at the reception of our Corporate office in North Lakes can be a daunting task!
Following a successful career in Real Estate Sales and administration, Lisa joined us in April 2017 and found the perfect role to utilise her impressive organisational skills. Lisa’s strength lies in her professional customer interaction, providing excellence in service while keeping everything running smoothly at the front desk.
Gina wikitera & YVETTE WARD
– Administration SUPPORT
Providing the right support for the team is crucial to ensure processes run smoothly and our service is maintained to a high standard.
We discovered a wealth of talent among ex-property managers, who wanted to keep their skills and contribute positively on a part-time basis.
Gina and Yvette are both very experienced property managers, and together they share the Admin Support role. Their skills in all areas of Property Management means that we can also utilise them to fill in if any of our staff are away.
Yvette is also responsible for managing the Reception at our North Lakes office on Saturday mornings.
– PORTFOLIO MANAGER
Liz joined us in January 2013 to take over our expanding portfolio of properties in the southern parts of the Moreton Bay Region (including North Lakes and the Northern Brisbane areas).
With a strong background in administration and customer service, Liz has definitely found her niche in Property Management. Liz possesses high attention to detail and is extremely thorough. Coupled with a calm and friendly nature, Liz manages to get the job done while keeping good relationships with her tenants – a very important balance which reaps rewards for our Owners.
– PORTFOLIO MANAGER
Beginning her property management career in 2000, Caroline is our most experienced Property Manager. Caroline handles the properties in Burpengary, Morayfield East, and the Redcliffe Peninsular.
Caroline’s knowledge in all areas of property management has added greatly to our team since she joined us in April 2014. Her area of expertise is Legislation, and she uses her extensive knowledge and understanding of the RTRA Act to achieve better results for our Owners. Caroline’s calm, firm disposition is perfectly suited to dealing with people from all walks of life.
– PORTFOLIO MANAGER
Debbie joined us in May 2014 as our receptionist, where she displayed her skill in dealing with people. When a position for Property Manager became vacant, Debbie made the transition and now manages a portfolio of properties in Morayfield.
Debbie’s background is in the hospitality industry, including operating her own food takeaway business. Her experience has equipped Debbie with highly-tuned efficiency skills and a thorough understanding of customer service. Debbie excels in dealing with difficult situations, using her firm but calm nature to achieve resolution for all parties.
– PORTFOLIO MANAGER
Originally joining Solutions as a Leasing Consultant in early 2017, Melinda’s excellent organisational skills and ability to get the job done enabled her to take on the role as property manager just 6 months later.
Melinda looks after properties primarily in the Caboolture and Bellmere area. Melinda’s upbeat personality, enthusiasm, and drive serve her well in this role. Melinda brings a positive attitude to any situation, working tirelessly to achieve successful solutions for her clients and tenants.
– Leasing Consultant
Working with our portfolio managers in our northside office, Lorraine’s primary objective is to find the best possible tenant for your property at the best possible price with the lowest possible vacancy time.
Joining our company in June 2011 with years of property management experience already behind her, Lorraine has found her calling as a Leasing Consultant. She loves matching the right tenant to your property, and goes the extra mile to ensure prospective tenants receive the best possible service. This is crucial in today’s competitive rental market.
– PORTFOLIO MANAGER
Renee was brought on in October 2014 to help us establish our office on the south side of Brisbane. Renee has been instrumental in assisting Laura to duplicate our strict procedures and outstanding service to properties in the south.
Based at Springfield, Renee manages our south side Team, which covers the Logan, Ipswich and surrounding areas.
Renee has been working as a Property Manager since 2006, and there is no challenge too big for her. Renee is a master at resolving difficult situations and thrives on getting the best results for her Owner clients using her no-nonsense, composed and persistent style of management.
– PORTFOLIO MANAGER
Robyn joined us in January 2017 to assist Renee as a Portfolio Manager. Robyn brings with her over 30 years’ experience in the Real Estate industry, with 15 of those within Property Management. Having also owned and operated a real estate office, Robyn possesses impressive management, organisational, and people skills.
Robyn’s dedication and passion to her job means we are extremely confident in handing her an ever growing portfolio to manage which encompasses the Ipswich, Redbank Plains, and Leichhardt areas.
– LEASING CONSULTANT
Darren joined our growing Springfield Office in February 2017 to manage the Leasing Department. His job is to find tenants for our Southside properties, aiming for as little vacancy time as possible.
Darren has a strong background in hospitality and customer service, giving him the skills to deal with people from all walks of life and assist them to find their perfect home.