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Meet The Team
 Laura Valenti - Managing Director
My task is to provide you with a professional, experienced team focused on excellence in service.
From 2002, I owned and managed a successful franchised Property Management business in the competitive inner northern suburbs of Brisbane. When we moved our business interests to the Moreton Bay Region, I was surprised (and often apalled) at the low level of service that was being offered by most local agents. I immediately set about creating a systemised and professional Property Management service that most Landlords in this area had not yet experienced. My strong perfectionist streak means that I am constantly updating procedures, to provide a constantly improving service.
My background is actually in the service industry, which taught me the fundamentals of striving for service "above and beyond" the clients' expectations. It is this service standard which I impart to my team on a daily basis, as I maintain a hands-on approach and constantly monitor quality control.
I am very proud of my Team. I have purposefully selected mature and level-headed individuals who have the experience and common sense to be able to deal with any situation confronting them.
 Norma Fleming - Senior Property Manager
Norma is responsible for the day to day management of your property. Norma has worked in the industry for the past 10 years and has built a strong reputation among property owners as a hard-working, ethical and trustworthy Property Manager.
Having previously owned her own investment property, Norma understands that "Communication" with the landlord and the tenant is a vital component when it comes to managing your investment portfolio. Her calm, professional but down to earth approach to property management is the key to her success in this industry.
 Cliff Fleming - Sales Manager
15 years of Industry experience has sharpened Cliff's ability in Property Sales.
Cliff says "Every home has its own characteristics and deserves individual attention. Additionally, each Sale is negotiated with care to achieve the best outcome. There are many opportunities to achieve a sale and that specialized knowledge and experience is a result of a diversified background in Real Estate."
The Industry has provided Cliff with many opportunities to grow, with years of experience in Residential Sales, New Home construction, Sales and Developments of Town Houses and Land Subdivisions.
In the interim, study was always an integral part of the plan which has since led Cliff to qualify as a fully licensed Agent.
Cliff says, "as important as it has been to keep pace with the changing face of the industry, the basics remain the same which is to achieve the best possible price in the shortest possible time."
Mobile - 0403 030 969
 Sue Don - Property Manager
Having worked in customer service for more than 20 years, Sue took on the challenge a few years ago and began her career in Property Management, managing large portfolios in Ipswich and Brisbane's Western suburbs.
Sue joined us as Leasing Consultant, and when the opportunity arose to move into a Property Manager's role, Sue was a perfect fit. She has a friendly, calm and mature disposition. In negotiations with tenants, Sue provides a comfortable non-confrontational approach which has proven very successful at achieving good outcomes for our clients.
 Lorraine Sellars - Leasing Consultant
Lorraine's main task is to promote and show your property to prospective tenants. Her objective is to find the best possible tenant for your property at the best possible price with the least amount of vacancy time.
With years of experience as a Property Manager, Lorraine has identified that her strength lies in this leasing process. Her quietly confident nature makes people feel at ease, and she has a keen ability to read people - a very important skill when you are placing tenants in a property!
Her work days are Tuesdays to Saturdays (the best days for showing properties).
 Jennifer Oehl - Office Administrator
When you call our office, you will most likely be greeted by Jennifer, whose role is reception and administrative support.
Jennifer possesses strong administrative and customer service skills. Her experience in all areas of property management makes her a qualified first point of contact for our clients.
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