What Our Clients Say

Don't take it from us... read what some of our valued clients are saying about us

If you want a property manager who is professional, reliable, efficient and dedicated to helping you succeed on your property investment journey, you can count on Solutions Property Management.M Routh, Osaka, Japan

We would highly recommend Solutions Property Management. Their professionalism, knowledge and excellent communication was reassuring and removed all concerns we had regarding the leasing of our property.J & A Witherby, Claremont Meadows, NSW

Laura and her fabulous team at Solutions Property had managed my investment property at Kallangur since I purchased it in 2008 until the recent sale.  I have been extremely happy with their services throughout this time.  This was a construction project and I had been dealing with a very difficult builder who had created long-term problems through shoddy workmanship.  The issues were compounded as I live interstate and therefore not on the ground to follow up to ensure that the work to remedy the faults was carried out after completion.  Laura was relentless in her pursuit to ensure that the necessary work was carried out by the builder to remedy any defects and she kept me fully informed of developments.

My property is a duplex which means two separate tenants. The team at Solutions have always found me fantastic long-term tenants who are reliable and they have managed the property to my entire satisfaction.  Any issues were always bought to my attention promptly and dealt with efficiently through their many maintenance networks and technological innovations to ensure that both the tenants and the owners are kept informed of progress. The team is a pleasure to work with and the business has no doubt grown as a result of many satisfied clients including myself! I would have no hesitation in recommending Solutions Property to manage your investment property.J Gorman, ACT, May 2017

Solutions Property Management has been wonderful looking after Mum’s house.
It’s not until you leave Solutions that there comes a realisation and appreciation – Leave it to the professionals who have all the knowledge and the ‘solutions’ to anything that a renter may throw their way.
My daughter has a rental property at Mt Samson and there is a lack of inspections, reports and written communications. I have a file with all of that for Mum’s house and it is a way of keeping on top of issues while letting you handle the job.
Thank you once again for all your help. We do really appreciate it.C Wirth, QLD, Feb 2017

Excellent knowledge and service.  A stress free way to rent a property.K Rush, QLD, Jan 2017

 

Solutions Property Management have been managing my property now for over twelve months and in that time I received excellent service from Laura and my Solutions Team.

 

My Property Portfolio Manager Caroline Duxfield has done excellent job in addressing my particular requirements and managing my property’s issues with good, regular and responsive communication.  As I have addressed many repair, maintenance and improvements items in the first twelve months Caroline has organised many good trades people to ensure good quality work has been performed.  Solutions employ a good Maintenance Tool System to manage property repairs and maintenance items.

 

My Marketing and Communications Manager sends me a regular Newsletter with very good content on relevant and pertinent items of interest to me as a property owner and Investor (e.g. New Legislation) and their Managing Agents Process & Procedures,  As a remote owner, I especially appreciate the news items on local issues and developments, including good agency stats.

 

When the time comes for new tenants my Leasing Consultant Lorraine Sellars keeps me abreast of progress with regular reporting on potential tenant enquire and progress stats including good commentary on the suitability of tenant candidates.  I have been blessed so far with excellent tenants and that is a testament to the good vetting procedures applied by the Solutions team.

 

The Office Manager Carol Milliken keeps me up to date with relevant paperwork, whether it be Leases, Unity Water Bills, etc… I don’t have to worry about chasing these up, as Carol has it in hand.

 

As an interested investor I particular look forward to the property updates from my  Management Consultant Michelle Watt, which provide me with future potential investment opportunities and a good idea of what is available in the area.

I have no hesitation in recommending Solutions Property Management to any prospective property owner or investor.I Standen, NSW, December 2016

It is early days yet, but so far communication has been excellent with all in the office.  Our tenant was found with only a couple of weeks waiting.  Chasing up the odd things with a new unit also has appeared to be no trouble.  Thanks.T Close, VIC, September 2016

So please, where do we begin,

One of the best things to happen to us was for our friends Brent and Wendy to introduce us to Solutions Property Management.

Since you have been such wonderful support and long-suffering help to us in purchasing Morayfield, I have and will continue to recommend this company, and EVERYONE we have dealt with since the first purchase in Loganlea on a continual basis, even the lady at AAMI who set up the landlord insurance for me for both properties on Saturday.  Hopefully she will be in touch when it’s her turn to purchase through her SMSF.

So, from Laura, the wonderful Renee, and now Debbie, with whom I have already spoken, WHAT A TEAM ! ! ! and…… why have I not met Carol ? ? ?  this is seriously a big problem !!! Carol “disburses” .. we love her..

I can’t think of any more adjectives to do you all justice.

We have always been very grateful for everything every one of you has done since the beginning.

I will continue to call and annoy or just say “hello” when needs must.

Again a big “THANK YOU” to all at Solutions Property ! ! C Limpus & J Cooney, NSW, July 2016

The interaction with the Solutions Property Team has been seamless, from initial enquiry to letting and disbursements.  Thank you for a service done well.D Huynh, Menai, NSW, May 2016

If anyone needs a great property manager in Morayfield then I can highly recommend Solutions Property Management.  They look after 3 properties for me and have been exceptional, always going above and beyond what anyone would expect.  They have a great knowledge of prices and information about the area.  They even inspected my last property before I brought it to see if it was worth me making the trip from Sydney to inspect.  They have a couple of offices and they only deal with rentals.  No sales so it is their sole focus.  They cover areas like Pimpama, Ipswich, Springwood, Chermside etc.  If you need a property manager or think it’s time to replace your old one then call them.D Watkins, Wilberforce, NSW, March 2016

For someone who is new to the property investment scene the Solutions Property Management team has made the whole process stress free and seamless.D Miller, Parkridge, QLD, Feb 2016

Laura and the team went absolutely above and beyond our expectations giving us the confidence that our investment is in incredibly good hands.T Palmer, Warriewood, NSW, Jan 2016

Hi Laura, just wanted to say Merry Xmas to you and staff from Karen and myself. We started 2015 with an investment property nightmare but ended with total confidence in our new management!! Thanks again for all the work you and wonderful staff at Solutions have done to manage our IP’s properly.R & K Donovan, Caboolture, QLD, Dec 2015

Initial contact with Solutions Property Management was outstanding.B Drake, QLD, Dec 2015

Really happy for the effort given by Solutions in finding tenants for our property while the market was a little bit down.J Gunaro, QLD, Dec 2015

We would like to thank you for the excellent service and the professional way that you managed our property over the last 7 years.  We would definitely recommend your services and if we ever purchase an investment again you will most certainly be the first property managers that we will call!.A & K Jooste, QLD, Dec 2015

Our experience with Solutions over these last weeks has been a breath of fresh air!!  Very impressed with how you and staff take an efficient professional approach to our IP management.  We too look forward to a very long and rewarding business relationship with Solutions.R & K Donovan, Caboolture, QLD, Aug 2015

Provides regular feedback on results of visits by potential tenants.E Gomes, Forrest, ACT, Sept 2015

We are very happy how everything was handled.J Mole, Caboolture, QLD, July 2015

We would like to thank you and your team for your professional approach relating to all matters of our rental properties.

We will start from the beginning when we approached you approximately two years ago to handle our first investment property, unaware of what was involved.  Not only in our investment, but who we can trust to protect it.  After seeing some of the things that can go terribly wrong, hence we were very cautious in our decisions.

Our first meeting with you sparked our interest with your professional approach in the way you took us through step by step explaining in detail how your business operates, and meeting your team members we were convinced to engage you as our property manager. (PS your husband makes great coffee).

Here we are two years later with our forth investment property, that we are entrusting you and your team with.

Our livelihood could not be in safer hands.

Once again thank you and your team.C & E Rickard, Narangba, QLD, Sept 2015

Very happy to recommend Solutions Property Management to prospective owners.  I have found their trades people to be of a high standard.I Standen, Sylvania, NSW, Aug 2015

A company that lives up to its name!  Outstanding service which is pro-active and solutions orientated.  I have the utmost confidence in this team and feel my property is in good hands.S Donaldson, Leichhardt, NSW, Oct 2014

Thank you for the updates, You really offer an incomparable service that is 2nd to none! You give confidence to any investor especially if their property was empty through that last rain event. Thank you.T Brushett, South Maclean, QLD, May 2015

Dear Laura,

A big thank you for keeping us informed. Being in Perth I was unaware of the weather conditions in Brisbane. I hope it’s back to normal for all of you.

I must applaud you for your care and commitment to your clients.

Your team of staff are just as fantastic. I don’t worry at all about our property,leaving it in there capable hands. I often hear about horror stories and am glad our home is managed by Solutions Property.L & T de Souza, Canning Vale, WA, May 2015

What an amazing service you do and your update through this time [local floods] was very much appreciated.S Thorne, Miriam Vale, QLD, May 2015

We would like to extend our sincerest thanks to you and you staff – in particular Liz and Carol – for the way you have looked after our investment property.  We have only had 2 lots of tenants in our 7 year association with Solutions.  Your attention to detail and your continual updating of office procedures and policies to ensure that your Investment property owners’ interest are being looked after is an absolute credit to you.

 

We have always been kept in the loop with any up and coming changes.  Your eagerness to always find a “better way” of doing things is a credit to you.  On the couple of occasions that we have actually visited your office – the staff are always bubbly and smiling…..something you cannot “force” them to do and be.  It is obvious that your staff enjoy coming to work.   Whatever it is you are doing with regards to staff training etc, keep it up because you do have a very competent team.

 

Honestly in 7 years I do not believe we have had cause to grumble about anything at all.  Any maintenance issues never became major problems because your staff dealt with the issues immediately, payments never missed a beat and the that fact that you paid the utilities meant that all we really had to do was ……VERY LITTLE really…..just OK maintenance if requested, and ensure the bank account was opened so you could pay us.

 

It really has been a pleasure having Solutions Property Management as our chosen property managers and we wish you, your hubby and staff all the very best.A & B Mirabella, Maudsland, QLD, March 2015

To Laura and all the staff at Solution Property Management,

I would like to take this opportunity to thank you all for your wonderful service and professional way you managed my property. I was new to the investment property world, but after all your advice and guidance, I have learned so much and would suggest your company to anyone needing the services of a property management team.S Greenhalgh, Hollywell, QLD, March 2015

 

We wish to thank you and your team for the fantastic service & assistance that was provided to us over the last six years and making it stress free for us.

We would highly recommend your business. We only wish that other real estate agencies operated so professionally and genuinely like your company does.

Wishing you all the very best for 2015 and the years ahead.M Levigne & K O'Dea, Mt Isa, QLD, Jan 2015

With the experience we had with the company that preceded you, it is us who should be “thanking” you, and Renee, and all your team for the fantastic job you have done and are continuing to do.

We now rest much easier after having dealt with you all for such a short time; however in this time you have given us the confidence to not only maintain the property, but also be confident of its future for us.

We hope you have all have a very merry and safe Christmas and can now look forward to a happy and prosperous new year.

Congratulations on all the work you have done for us and our never-ending thanks.John & Charles, Thornleigh, NSW, Dec 2014

Thank you for the update Laura. You and Renee are a credit to your profession!  I feel much better now that a responsible business (staffed by people with integrity) is looking after our investment.K Worthington, South Yarra, VIC, Dec 2014
I am a very happy landlord and recommend you to others at every opportunity!C Jones, Hamilton, QLD, Dec 2014
Dear Laura and the fabulous team at Solutions!

Many thanks for a wonderful job in managing my property over a number of years.  I feel very fortunate to have met you at the start and will continue to stay with this great company.  Best wishes for  a very Happy Christmas and for a very successful year ahead in 2015!.J Gorman, Holder, ACT, Nov 2014

A company that lives up to its name! Outstanding service which is pro-active and solutions-orientated.  I have the utmost confidence in this team and feel my property is in good hands.S Donaldson, Leichhardt, NSW, Oct 2014
Very professional and we were made to feel that our property will be cared for and not lost in the process.J Jones, Caboolture, QLD, Oct 2014
Thank you for everything you have done; without your intervention we would still have a non-paying tenant living in our house. Thank you again.J & M Scott, Surrey Downs, SA, Oct 2014
Hi Laura,
Regarding your continuing investment in new technology and an overview of this process – I can only say that I continue to be hugely impressed with your management decisions.

If only all managing agents could be as pro-active and astute as yourself.P Cross, Sutherland, NSW, May 2014

Hi Laura,

I have just used the new [maintenance] system for the first time to organise a repair to my property and I think it’s great! I love the idea of being able to authorise minor repairs and routine maintenance at my own convenience without having to play phone tag or getting a call at an inconvenient  time.

I received the email regarding the maintenance request at 5pm on a Friday;  now if I had seen a missed call on my phone on Friday night from my property manager I would spent the weekend worried that there was something badly wrong.  Instead I was able to see that the problem was nothing to be really concerned about and was able to authorise it without needing to call.  I also appreciated the peace of mind of being notified that the repair had been completed.

I have had five rental properties in various locations and none of them had such a system.  This system would definitely influence me in my choice of property manager.

I hope you appreciate some positive feedback, too often we only speak to our property managers when something is wrong.Sarah, Deception Bay, QLD, May 2014

I have dealt with so many real estate agents recently as I have been looking for rentals and by far your office has been the easiest and the best, so helpful and friendly, organised and professional. Many thanks.Erica, Prospective Tenant, Caboolture, QLD, May 2014
Laura & her team are the exception to the rule! Their professionalism & work ethic shines brightly. We are glad our properties are managed with this company.D Wood, Burpengary, QLD, May 2014
Excellent communication, on time and clear. Smooth process and easy handover. Done professionally and quickly.J Guion, Glenwood, NSW, Nov 2013
All our dealings with staff have been friendly, professional and very helpful.R Tarrant, East Ballina, NSW, Nov 2013
Hi Laura, Thanks for everything. I will certainly recommend your services. Of all the agents I have dealt with, your procedures and services are the best. All the best for the future.R Rutherford, Morley, WA, Oct 2013
Many thanks for a smooth transition to your PM services. We appreciate the high level of communication and the Property Manager’s eye for detail. We would recommend you to other investment property owners.S & C Butler, Carlsruhe VIC, Sept 2013
Sit back, relax and allow Solutions PM to competently tenant your house and take on those responsibilities using their valued expertise. It’s so easy.C Wecker, Ferny Grove, QLD, Sept 2013
Very helpful, treated as an individual client, very organised company and looking forward to a long business relationship.A Peters, Warwick, QLD, Aug 2013
Hi Laura, Just letting you know we love the new weekly disbursements and monthly statements. We appreciate that you are continually trying to improve your service (and succeeding)! Thanks!K Jacobson, Wurtulla, QLD, July 2013
Laura & Liz, Thank you both for all your efforts over the past years and especially throughout our sale process. I have been extremely happy with your service to both me and my tenant over this time and would be happy to refer you to anyone looking for a property manager in the future.A Barrett, Burpengary, QLD, July 2013
I had an investment property which was poorly managed, and living in WA I found it frustrating and stressful. I called Solutions Property Management and appointed them to manage my investment property. Laura and the team have been fantastic from the first phone call and we are delighted with the service. I now have peace of mind and would highly recommend Solutions Property Management.T Richardson, Baldives, WA, July 2013
Laura and her team have truly been a breath of fresh air! Nothing is too difficult for them to handle. Phone calls and emails are returned without delay and we are always kept informed about anything to do with our property. We are so very pleased we made the switch to Solutions Property Management. This is our first investment property and we now feel much happier about the prospect of obtaining another in the not too distant future, knowing that Laura and her team will be our only choice for Property Management.D Wood, Burpengary, QLD, July 2013
Hi Laura, Just wanted to drop you a line to let you know I appreciate you and your team going above and beyond over the past 5 yrs. You’ve made buying, owning, and finally selling property interstate simple and easy. Thanks again for your professionalism, and your prompt and expert service. Wishing your agency much success. If we buy back in the area we will definitely get back in contact.K Hoosen, Dianella, WA, May 2013
Many thanks for making our interstate rental property management worry and stress free! We have nothing but praise and confidence in your procedures and your personal approach!D Mau, Pinnaroo, SA, April 2013
Laura, thank you so much for your kindness and patience with me when I first joined you. I had such a bad experience with my previous Property Managers; I know I was hard work when you first began looking after us. Your help and understanding with our request to break the lease on the previous tenants was much appreciated. All in all, I have had such a wonderful experience with Solutions Property Management, if anyone I know in Brisbane is looking for assistance, I will definitely recommend your office.M Lawrence, Gunning, NSW, March 2013
The transfer of management to Solutions was handled with a minimum of fuss in a timely manner. Particularly since we are in WA, the use of email is a must and Solutions manage this well.R Dean, Bunbury, WA, January 2013
This is the first time we have rented our property to tenants and naturally, were quite daunted by the process. From the onset however, Laura and her staff have not only been very professional in their conduct, but always friendly and willing to offer guidance and support. We have been extremely happy with the service provided by the staff at Solutions and would highly recommend Solutions for your property rental needs.S Gatehouse, Eatons Hill, Qld, December 2012
I am very happy with the service I have received from Solutions Property Management. I was constantly informed & kept up to date regarding my property.C Jones, Hamilton, Qld, June 2012
Your service and professionalism has been second to none. I am looking forward to a long relationship and am extremely pleased to have finally found reliable property managers.M Walker, Burpengary, Qld March 2012
Hi Laura, I just wanted to send a quick email to wish you a Merry Christmas and to thank you for all of your hard work over the last few years. Yourself and your team do an amazing job and it makes our lives so much easier as landlords (particularly when we have been living so far away). We have another property closer to the city that we have had quite a few dramas with and yet we have never had any problems at all dealing with you and your staff. Any minor issues are always dealt with efficiently and professionally and we thank you for that. We hope that you have a very enjoyable Christmas and a well deserved break. Thanks again for all that you do, please pass our appreciation and well wishes on to everyone in the office. We look forward to another year.E & M Hall, Stafford Heights,Qld December 2011
Dear Laura and Solutions Property Team; How can I say goodbye to someone who impressed me from the first moment we met and took the time to explain everything so clearly? Laura you came into my home and approached everything with such impressive professionalism and inspired me from the start. Your honesty and professionalism was outstanding at all times and always with such a sense of humour that made me feel at ease with your entire team at Solution Property. I wouldn’t hesitate to recommend your wonderful and friendly company to anyone at any time. Thank you for helping me from day one (as I knew nothing of rental properties or tenants). You shared your knowledge and kept your incredible sense of humour throughout some interesting moments with the tenants. We wish you all at Solutions Property, a wonderful Christmas and a very fruitful New Year!M Gartner & I Sanderson, Ferny Grove, Qld December 2011
We would like to take this opportunity to express our appreciation to you and the staff at Solutions Property as to the effective management of our property in North Lakes. We contacted Solutions Property for help with our investment property after our previous managers had it untenanted for 6 weeks, with limited interest from potential tenants. Following our engagement with Solutions Property and advice from staff who had active experience in the area, we had a signed tenancy agreement in place after a week – an extremely fast and beneficial result! Thank you Solutions Property, once again, for this prompt and professional service.S & F Loftus, Civic Square ACT, September 2011
In response to our cry for help Laura & her team promptly responded & didn’t they respond above & beyond. After no success in nearly a month of trying to let our property by our previous property managers Laura & her team managed the seemingly impossible in less than a week! Great tenants & professional friendly property managers equals peace of mind. We would highly recommend Laura & her team if you want security & peace of mind.S & F Moran, Engadine NSW, September 2011
Hi Laura, I received an email yesterday from another property management agency which made me think it was time I wrote to you. Coming from a marketing background, I can tell you the email was very, very effectively written, which is why I think it’s a tribute to you and your team that I deleted it without thinking any more about it. Basically, while the email was offering lots of nice inducements for me to change agents, there was not one thing they were offering which tempted me to switch. You and your team do an outstanding job for me, and have done so since my first troubled attempts to get into the rental property market. I really appreciate the communication, follow-through and professionalism which are the hallmarks of your agency, and which fill me with confidence as a landlord. I wish I could clone your service ethic for the agents of my other properties. Thank you and best wishes to you and your team.K Brinkley, Mt Gravatt East QLD, July 2011
Overall I could honestly say that I have had more feedback and information within 5 weeks than I had for the year I was with my former managing agent. An excellent service that I would recommend to any prospective landlord.C Emms, Ormeau, June 2011
Solutions Property Management really helped me out of a position that nobody else would. Thank you very much to Laura and her great team!E Hope, Beaconsfield, QLD, June 2011
We find Solutions Property Management excellent. They notify us straight away of any problems with our property and act immediately to fix it.H Sterling, Caravan somewhere in Australia, May 2011
Following a very disheartening introduction to the world of property management elsewhere, it is very assuring to now be dealing with true professionals.A Woolley, Lawnton, QLD, May 2011
Solutions Property Management has recently taken over the management of my investment home after some major issues I had with my previous management company. They went over and above the call of duty by assisting, advising and supporting me with all issue that arose; most of which had no interest or benefit for them however they were still there for me. As I am on the other side of the country you could imagine my frustration, anger and uncertainty as what to do with my property. Thanks to Solutions Property Management all was rectified promptly and peacefully.   May I say that I find Solutions Property Management to be very professional with the old fashioned caring service and personal touch just like the traditional property management of days gone by. They have worked closely with me to oversee every aspect of making sure my investment continues to bring in a steady passive cash flow with minimal disruption to me. I know my needs are being given individual attention by the immediate response to my e-mails and phone calls.   Good property managers should always bring you good news and positive solutions to any issues that may arise. This they do and did when the recent floods hit Queensland. I received constant updates regarding the status of flooding in the area and was assured more than once that if my property was affected I would be notified straight away. This was very comforting and extinguished all my concerns. I cannot speak highly enough of Solution Property Management (as you realize by now) and do not hesitate to recommend them to manage your property. They really have taken the stress and worry out of owning an investment property. If this all sounds all too good to believe, well believe it as I have gone from being a stressed nail-biting anxious investment property owner to a stress-free one.   When I was in QLD recently I met the team and found them to be very friendly and accommodating. I also recommend the coffee!! Thanks Solution Property Management.H Lange, Leschenalt, WA, Jan 2011
Solutions Property Management should be extremely proud of the business they have. The service is A1, staff are friendly and helpful and we couldn’t have asked for a better service. Definitely will recommend to others. Keep up the great work.P & M LeRoy, Waroona, WA, Jan 2011
Laura and her team have, from our first meeting, acted professionally and have provided excellent service including excellent communication and feedback.R Woolford, Maryland, NSW, Jan 2011
We couldn’t believe how fast and efficient your office is. The service is fantastic and the communication is great! I’m glad that we changed property managers.A & D Clark, Regents Park, Qld, Dec 2010
The service we have received from Solutions is unmatched. The team are extremely professional and across everything – very happy to date.S Brushett, South Maclean, QLD, Dec 2010
Solutions Property Management was recommended to us by friends and they have lived up to all our expectations.A Slater, Mission Beach, QLD, Nov 2010
An outstanding approach to Property Management. Your service far exceeds the other agents we have used.J Ellis, Emerald, QLD, Oct 2010
Very happy with the service you provided. I really appreciated being kept in the loop throughout the entire letting process..B & S Te Hiwi, Mackay, QLD, Aug 2010
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