It is important for us to continue ‘business as usual’ in finding and placing new tenants into rental properties.
Utilising technology and careful safety protocols, we have managed to limit face-to-face contact while continuing to provide a high level of service to owners and tenants.
To protect both current and prospective tenants, we have made it policy to NOT hold viewings while tenants are still in place. Our first viewing is held after the property has been cleaned and the vacate inspection has been completed.
We utilise InspectRealEstate, a state-of-the-art online enquiry and booking system which manages all enquiries and maintains communication to ensure we do not lose any potential tenants.
To manage the viewing process while adhering to strict COVID-19 guidelines, we only take through prospective tenants who have been pre-qualified. We do this by asking prospects to submit an online application form. Once they have passed our criteria (affordability and rental history), we ‘Short-List’ the applicant who may then book in for a viewing
This also works to speed up the process once the prospect has viewed the property, as all we need to do is present the application to the owner for their approval.
Our in-house online application form ezyAPP makes applying for a property quick and effortless – no need to print, and no need for face-to-face meetings or exchange of paperwork. If the prospect is happy to take the property without viewing it at all, we can accommodate an early approval.
At the property viewing, we strictly adhere to social distancing and hygiene protocols. Firstly the staff member opens up the property to allow a free flow of air. Then high-touch surfaces like door handles and benches are wiped over with anti-bacterial solution.
If there is more than one group attending, we schedule mini time slots so that groups are given private access one at a time. We ask other groups to wait for their time slot in the comfort of their car, and keep at least 2 metres from other groups when approaching the property. We also ask visitors to avoid touching anything inside the house.
3D Virtual Tours have become very useful in marketing rental properties – not only while access is limited because tenants are in place, but also to assist prospective tenants who are self-isolating and unable to leave their homes. We can arrange a 3D Virtual Tour for your property at a very reasonable price – just let us know!