The following information applies to our tenants who find themselves in financial stress and unable to make their full rental payments due to the COVID-19 crisis. Tenants who have not been financially affected by COVID-19 are expected to continue making their rent payments.
Your first action should be to contact Centrelink and other government agencies who are supplying emergency assistance to all affected by COVID-19. See the links on our COVID-19 page for access to this assistance.
Next, you need fill out our COVID-19 Rental Assistance Request Form, providing evidence of financial difficulty as a result of COVID-19. We will then present this to the owner for their consideration.
Please be aware that many property owners are also experiencing serious hardship at this time, and may not be in a position to offer a rent reduction. However, we hope to be able to work with all parties to get through this crisis together.