The Queensland Tenancy laws are very specific about rent arrears and the process that should be taken when a tenant falls behind in rent.
A good Agent should manage arrears on a daily basis. When a Tenant falls behind in rent a few days, it is common practice for an Agent to contact the Tenant as a courtesy.
Once the rent becomes 7 clear days in arrears, the Agent is permitted to issue a Notice to Remedy Breach (RTA From 11) to the Tenant, giving them 7 days to pay rent up to date.
If the rent is not paid up to date by the expiry date, the eviction process begins. The Agent issues the Tenant with a Notice to Leave (RTA Form 12), giving 7 days to vacate the property.